Register your residence in Hamburg
Welcome to Hamburg! Your next step is to register your residence at the Bürgeramt. We help you!
German bureaucracy is not easy. We are here to help you!
You made it and got an apartment in Hamburg? Congratulations. Don't forget to get a confirmation from your landlord that you have moved in. You will need this later.
You moved in. You must register your residence at a Hamburg Citizens' Office within 14 days of your suit.
You will need some forms for your appointment – among other things the registration form for you (and your family). You have problems filling out the german form? We are happy to help you!
You have all the papers together? Wonderful, now you need an appointment with a city hall. A residence registration is only possible with an appointment.
Be sure to be on time and have your appointment number ready. This will be displayed as soon as it is your turn. The room number or the responsible workplace is displayed. Now submit all documents there.
After checking the documents and entering them into the computer system, you will receive a certificate of residence registration. You've done it!
We strongly recommend that you make an appointment at the Bürgeramt before your visit. If there is no free appointment on that day (which is the rule), you will be sent home. Registration is mandatory within 14 days after moving in.
There are three ways you can make an appointment at a Kundenzentrum Hamburg. Unfortunately all the options are only available in German.
We recommend the online appointment booking. We'll help you!
Book an appointment online (recommended)
The electronic appointment system offers you the possibility to make an appointment with a public authority online.
Hamburg is growing at a rapid pace and with it the demands on the administration. Hamburg citizens' offices have been prepared for this challenge in terms of personnel. The aim is to achieve the goal of providing every customer with an appointment at the Bürgeramt within 14 days if required.
It is also worthwhile to check the calendar of appointments repeatedly for free dates. If the daily organisation in the Citizen's Offices allows it, new additional appointments are set up every day, which you can book for your concern – even at short notice.
In case of requests with a legal deadline (e.g. in case of registration/change of residence), the confirmation of the booked appointment is already considered as proof for the adherence to the deadline. You are not committing an administrative offence, even if your request is only processed at the Bürgeramt after the deadline has been exceeded.
Book an appointment by telephone
Bürgertelefon 115 – the central, telephone access to the Hamburg administration
Simply dial 040-115 without area code from a Hamburg landline or your mobile phone in the Hamburg area. The Hamburg 040-115 Service Center can now also be reached directly from outside Hamburg by calling 040-115 (from the fixed network and from many mobile networks).
You can reach Bürgertelefon 1040-115 Monday to Friday from 07:00 to 19:00 hours.
Book an appointment in person
We recommend that you book an appointment in advance online or by telephone and do not go to the Bürgerbüro without an appointment.
If today's online appointments are fully booked, this also applies to appointments at local residents' registration offices on site. In these cases, please switch to another citizens' office in the city or postpone your visit to another day.
The number of free capacities (still) available on the day of the appointment is naturally reduced more and more towards the end of opening hours. Therefore, it is possible that, depending on the number of visitors, a visit without an appointment may not be possible on the same day.
Should a visit to a citizens' office nevertheless be necessary urgently and without an appointment being made, the staff in all citizens' offices will in any case make a proposal for clarification of the respective concerns in a personal meeting.
In Hamburg there are several citizens' offices per district. Choose the ones that suit you and then select “Termin buchen= Book appointment”. You will find detailed instructions below this text.
Hamburg is currently converting its online appointment service. Not all customer centres have yet been integrated into the new system. This will happen gradually. We update our list regularly.
I don’t care about the location, I want the appointment as soon as possible
If you are urgently looking for an appointment, you can also search Hamburg-wide for the next possible date.
Book the next possible appointment in Hamburg-Mitte:
Book the next possible appointment in Hamburg-Nord:
Book the next possible appointment in Harburg:
Harburger Rathausforum 3
Book the next possible appointment in Langenhorn:
Langenhorner Markt 7
Book the next possible appointment in Wilhelmsburg:
On the following pictures you will find instructions on how to book the appointment online.
To make the appointment as easy as possible for you, you will also receive an ebook in our registration package, in which we have translated the most important terms and sentences into German and English. With this list the appointment becomes a child's play. If you still have concerns, you can also authorize a third person to do the registration for you. The power of attorney is also included in our package.